Things below the stairs are sent upside down when the Hartnell family suddenly introduces a brand new house maid to Thistlewaite Manor, whom at 23 years old, has absolutely no experience in her field, and seems to be a fish out of water. Servants were never known to ignore gossip, but suddenly one of their very own was the talk of the house, capturing the attention of every worker and guest in the building- especially one rather sour footman who couldn't seem to keep up his scowl whenever he looked her way. As time goes by, people grow more curious of the short haired woman, doing whatever they can to dig up information, with one lord in particular swearing up and down on her familiarity. Suddenly, the cold footman has something to live for, someone to protect.