Mitch left Pentatonix a few years ago. He was replaced, but it wasnt the same. He cut off contact with his friends and fans long ago, on advice from his therapist. Mitch is trying to heal, and the group is struggling to adapt. When Esther realizes that it's not working, she hires a new manager for the group. But who is this mysterious lady? And what does she have instore for Pentatonix?