• 4 • Acknowledging the cracks

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I arrived at the office the next morning with a sense of cautious optimism. The afterglow of my promotion still lingered, a soft, warm buzz in the back of my mind. But as I stepped into the elevator, the reality of my new role began to sink in. Senior Financial Adviser. It was everything I had worked for, everything I had wanted. Yet, there was an uneasy feeling gnawing at me, like the fluttering of a moth too close to a flame.

I took a deep breath as the elevator doors opened to the familiar sight of the office. The day before had been a whirlwind—celebrations, congratulations, and a sense of validation that I hadn't felt in a long time. But today was different. Today was about proving that I deserved this promotion, that I could handle the added responsibilities.

As I made my way to my desk, I noticed a new folder waiting for me. Thick, ominous, and labeled with the name of one of our most difficult clients: Mr. Rodriguez. My heart sank. Mr. Rodriguez was notorious for being demanding, impossible to please, and quick to threaten pulling his accounts if things didn't go his way.

I sat down, flipping through the pages of the folder, trying to quell the rising tide of anxiety. The notes were detailed, outlining the issues Mr. Rodriguez had with his current portfolio and the unrealistic expectations he had for future investments. I could already feel the tension building in my shoulders, the weight of this new challenge pressing down on me.

As I read through the file, the phone on my desk rang. I glanced at the caller ID—Mr. Koh.

"Good morning, Mr. Koh," I answered, trying to keep my voice steady.

"Good morning, Priscilla," he replied, his tone as calm and composed as ever. "I wanted to touch base with you about Mr. Rodriguez. He's been quite vocal about his dissatisfaction recently, and I've assigned you to take over his account."

My stomach churned. Of course, he had assigned me to this. It was a test, a way to prove myself in my new role. I should have expected it.

"Understood, Mr. Koh," I said, hoping I sounded more confident than I felt. "I'll handle it."

"I have no doubt that you will," he said, a hint of encouragement in his voice. "But remember, this is a critical account. We can't afford to lose him. You'll need to go above and beyond to meet his expectations."

"Of course, I'll do whatever it takes."

As I hung up the phone, I felt the weight of his words settle over me like a heavy blanket. This was more than just a challenge—it was a "prove you are worthy of your position" moment. I knew that if I could handle Mr. Rodriguez, it would solidify my position and prove that I was worthy of my promotion. But if I failed...

I shook my head, refusing to let my mind wander down that path. Failure wasn't an option. Not for me. I had worked too hard to get here.

I spent the next few hours reviewing every detail of Mr. Rodriguez's portfolio, searching for any possible improvements, any angle I could use to win him over. The pressure was intense, a constant thrum of anxiety that kept my thoughts racing. But amidst the stress, there was also a spark of determination. This was what I did best—finding solutions, exceeding expectations. I just needed to focus.

But as the day wore on, my concentration began to wane. The numbers started to blur together, and the familiar sense of doubt began to creep in. What if I wasn't good enough? What if Mr. Rodriguez was too difficult to please? What if this promotion was a mistake?

I shook my head again, trying to push the doubts away. I couldn't afford to think like that. I needed to stay focused, to prove that I could handle this.

Just as I was about to dive back into the numbers, my phone buzzed with a text message. It was from my mom.

"Dinner at home tonight. 7 PM sharp."

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