Chapter 3 ~ Call

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Right now it's already 11pm and it means 1 hour to go before I can go home! I still need to finish my homeworks and activities that will be passed tomorrow. Gosh! How can I do all that when I'm here seating and waiting for some calls that are not so important and sometimes its just prank. So far I can handle my schedule, I'm both doing well in school and work but I can still recall one week ago when Jeric and I encountered...

-Flashback-

"Ms. Titanium?"

"Je-ric Teng?" Ms. Titanium? Naalala niya ako? My heart leaps a bit but this is not the time for this. Takenote! Nasira ko ung iPhone 5 niya! Oh no!! (>,<)

"I'm very sorry po talaga. Papalitan ko na lang po...Ay!" Bakit ko nasabi yon?? Wala nga akong pambili ng Samsung Galaxy S3, tapos iPhone 5 pa?! Nakoo naman Maddison! Sobrang malas na ah! Wala ka namang balat sa pwet pero bakit ganun?! (>,<)

"Sure ka?"

"Oo, sure ako!... pero pwede bang installment?" Nako, nakakahiya na 'tong ginagawa ako. Pero pride ko 'to! Babayaran ko 'to kahit anong mangyari!

"Hahahaha! Ok. ok. Sige. Pero para hindi awkward, let's make introductions muna. I'm Jeric. And you are?"

Maka tawa wagas? Pero sige, pagbibigyan kita dahil may kasalanan ako sa'yo. "I'm Maddison. Sorry po talaga ah. Ahmm.. Kuya Jeric?"

"Just Jeric."

"Jeric... Hindi ka galit?"

"Syempre nainis ako. Pero I know that it's an accident. So I will forgive you. Papalitan mo naman diba?"

"Oo! Kaso medyo gipit ako ngayon...kaya pwede bang monthly ang bayad?"

"Sure. Sure. Anytime you want *smiles*."

-END OF FLASHBACK-

Nagulantang naman ako dahil kanina pa pala nagriring 'tong telepono.

(telephone ringing)

"Thank you for calling BDO Customer Contact Center, this is Maddison speaking, how can I help you?"

"Hi. I want to complain about my credit card. My bills are not coming and I'm due this week. Can you follow up a direct complaint so that I will not pay more interests than I usually paid? It's been pissing me off for the last 2 months? How can you make the customers suffer like this?"

Oh no. This hot-headed customer is making me feel angry.

"Sir thank you for your patience, I'm making now a direct complaint to the provider and we will make sure that you will receive your bills for about 2 to 3 days-"

"What? 3 days? I cannot wait any longer until tomorrow morning. Did I came to the wrong credit card company? I'm busy and I hate waiting. So can you please start complaining again to my provider that I need it tomorrow morning?"

Ok Maddison. Calm down. It's just another ordinary customer. You can handle this.

"Ok sir. I will have another complaint to the provider. Please hold for a moment-"

"Hey! Wait? Your holding on me? You're just making another complaint so you're not suppose to hold the call. What? You're taking a break while I'm here waiting for the provider?"

No Maddison. Don't lose your temper. You're just tired. You can sleep later after you finish talking to this madman customer and you will feel better again.

"No sir, I'm sorry but I'm not taking a break. I will call directly to the provider so I can transfer you to the appropriate department and help-"

"So you're saying that I'm wrong? That I shouldn't call you? Then who I will call then? You know this call center is just so slow. If you just transfer me earlier when I first ask then it's finish! The End! INSTEAD YOU CALL THE PROVIDER THAT IS ALSO SLOW AND WHERE IS THE PROVIDER NOW?"

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