A Heartless Man

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A number years ago, when my wife and I were in the jewelry business, we used a local gentleman to repair clocks.  He was a nice guy, did good work, and had few, if - any, self-inflicted, problems. I've lost track of him now. The last I heard, he was a city councilman for a smaller town in Nevada and owned several service businesses. Unexpectedly, his brother had a heart attack and died. He called to let me know that he would be gone for about a week and please explain to any customer that he was sorry for the delay. Everyone was understanding, except one man, whom I now dedicate this story. When he came in to check on his clock, I explained the situation to him. To which he replied, 'I don't care about him, his problems or if his brother did die - I just want my clock fixed and I want it fixed NOW'. The rest of this very true story is rather anticlimactic. He got his clock back two weeks later, repaired, at a reduced cost, with a perfunctory apology. To the point, at the time I thought, "Today, I have met a heartless man".  

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