'We usually ignore the little things that matter. The small details that can change a life. Those simple gestures. A simple smile of hope, a simple touch of support, a few words of strength. These small uplifting things can turn a life around.'
|| S...
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"A man's very highest moment is, I have no doubt at all, when he kneels in the dust and beats his breast and tells all the sins of his life." Oscar Wilde
###
Laylah strode through the halls of the Zimmer headquarters with Tara and Derek as they followed after the CEO of the company, Mr Kevin Burner. Each footstep determined, eyes set on the cocky exterior of the man in front of them.
'Zimmer drivers go through rigorous background checks,' Kevin stated as they entered his office.
'Does that include fingerprint-based background checks through the DOJ and FBI systems like taxi companies are required to do?' Derek asked.
'No.'
'What about the national sex offender database?'
'We lead the industry with our screening process. We're even about to introduce an app for children whose parents are too busy to shuttle them around.'
Kevin sat down behind his desk, Tara sitting across from his as Derek and Laylah remained standing behind her.
'How do you know when you have a problem driver?' Derek asked.
'Negative customer reviews. Too many and your account is suspended or permanently deactivated,' Kevin answered; 'But Zimmer isn't responsible for the conduct of its drivers.'
'And why is that?' Tara pressed.
'They're independent contractors.'
'So if a driver were to kidnap me, or get drunk and drive off a bridge with me sitting right next to him, you're claiming Zimmer's not responsible?' Laylah suggested with raised brows.
'A bit dramatic, but true. Zimmer is merely a technology platform that matches willing drivers and passengers.'
'What if someone wants to hack your ride-share app? They could be picking up passengers before their actual drivers ever arrive.'
Kevin paused, his mouth opening to say something before it shut as his gaze darted away.
'Your Zimmer app was hacked,' Derek stated.
'We had some trouble recently,' Kevin answered.
'When?'
'Last week. But our cyber-security team was able to trace it to a rival company trying to poach our customer base.'
The three agents shared a look before looking back to Kevin, the man glancing between them.
'If we have anymore questions, we'll be in touch,' Derek stated.
They turned and strode out of the room, making their way back through the halls.
'If the unsub's not hacking ride-share apps, then what's to stop him from simply posing as a driver?' Derek asked; 'I mean, all he'd have to do is throw a decal on a car window and cruise around target-rich environments like restaurants, clubs, and bars.'
